Refunds and Returns Policy
Last Updated: February 14, 2024
Thank you for shopping at blueraysheilder.com, operated by blueraysheilder. We strive to provide high-quality products and exceptional customer service. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.
1. Returns Process:
1.1. To initiate a return, please contact our customer support team within 30 days of receiving your product. You can reach us via email at [email protected] or by mail at 68 Hot Dog Lane, Johannesburg.
1.2. Please provide your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the returns process and provide you with a return authorization if applicable.
1.3. Returned products must be in their original packaging, unused, and in the same condition as when you received them. Any products that are damaged or not in their original condition may not be eligible for a refund.
2. Refunds:
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
3. Return Shipping:
3.1. Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. In such cases, we will provide a prepaid shipping label for the return.
4. Product Eligibility:
4.1. Our return policy applies to physical products only. Digital products, gift cards, and personalized items are not eligible for return or refund unless they are defective or damaged upon receipt.
5. Contact Us:
5.1. If you have any questions or concerns about our refunds and returns policy, please don’t hesitate to contact us. You can reach our customer support team via email at [email protected] or by mail at 68 Hot Dog Lane, Johannesburg.
Thank you for choosing blueraysheilder.com. We appreciate your business and are committed to ensuring your satisfaction with every purchase.